Mercari item arrived damaged.
I go to the options on mercari for issues with my order, None of the options have a damaged option. They all are about postage overdue or I didnt receive it. I did the contact us thing, made a message and sent images and I got a auto email saying my ticket is open and they will answer when they can. The problem is that I have 24 hours before it ...
A buyer can request a return within 3 days of confirmed delivery if one or more of the following apply: The item is not as it was described in the listing. The item is potentially counterfeit. The item is Prohibited. The item is damaged. The item is defective. The wrong item was received. Except in cases where the seller and buyer have come to ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returned an damaged item after seller not aware of the condition of the item, and this happened… I did noticed that the tracking is still for the shipment to get to me? What can I do now…Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.Luckily the items are ok for the most part, but they are no longer New in Box. The buyer was a collector so it was important they were unopened. He knew I had nothing to do with the damage, and even noted that I had packaged it well. I told him the same thing you told your buyer. File a carrier damaged claim with Mercari.Let your buyer know that the item is not as described in the listing before shipping the item. If you or your buyer are not comfortable with the change in condition and the item has not shipped, you can cancel the transaction and the buyer will receive a refund. If you and your buyer decide to go through with the transaction, please keep in mind that your buyer will be able to request a return ...
the claim process has gone through and i've shipped the item out, but USPS has refused delivery to the sellers given address, stating "We attempted to deliver your … One of the Items arrived damaged. I bought a bundle a week ago and it arrived today. Unfortunately one of the items arrived broken and there are signs of damage to the packaging. I contacted the seller and he said he will send out a replacement via priority mail today. I said "okay" but I also told him I won't rate him yet as I will also ...
So I bought an item on mercari and was sent the wrong item. So I started a return, problem is I'm away for a while but I have someone who can do it for me. They get it to the post office but was refused service because of the label, huh weird. Mercari apologized and sent another, same issue. And tried one more time with the same problem.To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...
US Mercari, I've used to buy AND sell. Every item I've bought, came as described and packaged well. When I sell an item, I make sure there's pictures of the album, the inclusions, and if there's an defects. I also note it in the description. One thing you'll want to look for is if seller is overpricing.To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelope rates. The seller cannot make attempts to redirect the ...I bought an item off mercari and it was supposed to arrive last Tuesday so as of today it's a full week late, it's not my first time buying but it is the first time this has happened usually they arrive a day earlier, the last update I got was on the 11th item was expected on the 12th and it's now the 20th and it just says processed through usps facility but this was days ago, and funny ...Posted by u/Alchemical_Fae - 10 votes and 7 commentsI wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should've been either wrapped in plastic or shipped in a plastic envelope.
The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer.
Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ...
By going off the platform, Mercari won't be able to help you if something goes wrong. 2. Avoid Anything That's Too Cheap If an item is significantly cheaper than it should be, there's usually a reason for this. Perhaps the item is damaged, or the seller has no intention of delivering it.Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.I had the exact opposite happen to me. Purchased a bundle of items that were listed as poor condition (electronics) & they packed it poorly. It was damaged beyond repair in shipment. The seller thought that "poor" condition listing protected him from any returns, regardless of how it arrived.The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're sticking with their judgement.I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay.
I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.If you have pics of how you packed it, send it to mercari. They might change their minds. But i think the reason why they denied it is bc they usually recommend that you ship these types of items in 2 boxes. Like once its packed securely in a box, wrap it in air cushions or packing peanuts and put it in another box.Mercari approved the buyer's return request, so Mercari gave me $200 under their shipping protection guidelines. However, I still lost $190 on this transaction, so I'm going to file a claim with UPS. The buyer provided me with the pictures of the damaged package that I will use in my UPS claim.Location of This Business. Palo Alto, CA 94306-0178. BBB File Opened: 10/3/2014. Years in Business: 10. Business Started: 2/18/2014. Business Started Locally:No shipping required. Prime Day, Amazon’s shameless annual bonanza of random discounts on largely niche items, has arrived. If your house is already full to brimming with flat-scre...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD "damaged" item wants return, what do i do . SELLING So someone bought an older samsung lcd 32" for like 30$ i wrapped it carefully , took apart stand , padded and all. Shipped via ups . Buyer says tv on arrival was damaged. And it ...
Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Offer a ...
My buyer’s package was suppose to arrive on the 13th of this month. However the tracking stated “A notice of the attempted delivery has been left. No secure location available.”. Their package has been sitting in the post office since then. I assumed they would pick it up, but I just checked the tracking and it added “Reminder to ...UPS comes with $50 worth of free insurance, any more you have to pay like $10 or something IIRC. I sold a couple rare car windows through UPS and packaged them unbelievably well and put fragile stickers all over the box and both of the windows were completely broken when they arrived and it looked like UPS workers purposely threw …Mercari Tracking Says Delivered But Buyer Didn't Receive It. Poshmark vs. Mercari For Buyers. 3. Don't ask for personal information like address, email, etc. Well, their address is already on the package. Also, Mercari won't allow the message to be delivered. And Mercari might imply you're trying to get personal information.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'. I'm taking down all my listings. Even if Mercari is covering the shipping costs or the buyer is, I'm not wasting my time reselling things becausesomeonefound a better price by the time an ...Hey all, I shipped an item and it was damaged in transit. It was shipped via FedEx. Do you guys know how the insurance works and if Mercari will…Nearly one year after arriving on iPhones and iPod touch, Amazon's Kindle app has arrived on BlackBerry. As you might expect, it synchronizes your books, bookmarks, notes, and last...Online auction websites for buying and selling secondhand items came with their own problems, including difficult listing procedures and long bidding times. On ...Edit: To clarify, the thing I’m saying is fundamentally broken, is that the Mercari dispute system is done entirely through email with no way to mark the order/item itself as “in dispute.”. So, while you’re communicating with Mercari, trying to resolve the issue, the order processes as if it’s normal and the buyer is just being ...We would like to show you a description here but the site won’t allow us.
r/Mercari • 3 mo. ago. by Mysterious_Rich6401. HELP! Buyer damaged item and wants refund. I recently sold a bundle of massage cushions to a buyer on Mercari. The buyer claims they received the item damaged and that it was damaged during shipment. The buyer sent a picture of the box and showed a knife mark going through the box and also one of ...
USPS + Mercari Lost, damaged, then returned my package. I'm so upset. This was my last sale before the fees were implimented, it was an expensive item, and I was gonna make BANK off it. Now I won't because the higher the price, the higher the fees Mercari impliments. NO ONE is going to buy my item now.
Contact Us. Need to cancel a transaction so the buyer can repurchase the item? Have the buyer Like your item or Follow you before canceling. That way, they can easily return to the listing once it’s back on sale.Thousands of service centers. Convenient toll-free 800 number. If we can't fix it, we will replace it! Free shipping. No lemon policy. Fully renewable, fully transferable. Hassle free claims system. Worldwide warranty coverage. Coverage begins on day 31 from the purchase date.Damaged in transit? SELLING. I received a return for item not as described and was confused (mercari wouldn't give me any details, no surprise there). When I got the Return back today (earrings), one post was COMPLETELY bent. My first instinct was to go on the app as report an issue but then I realized it could have been damaged in transit on ...Just go through Mercari. Take photos of the item inside the box (with the label visible if possible) to show what a bad fit it was. Do not rate, and open a return immediately describing the damage. Coming from a seller, Mercari almost always sides with the buyer, even if the seller hasn’t done something wrong.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.I am just wondering what I should do. I am the seller, the item arrived to the buyer damaged and I am fine with accepting the return on it. Based in what I have read about the Shipment Protection policy I feel like Mercari will be of no help with any reimbursement for the damage in transit, however...it will also be nearly impossible for the buyer to return it …Often these fake buyers claim that they didn’t receive the item and claim a refund. Other times they lie that the item arrived damaged and ask for a refund. 10. Mercari Favors Customers. When it comes to Mercari’s terms and conditions, there is a bias in favor of the customer.But, if there is any time that it is 100% your responsibility to refund, it's when the item arrived damaged. Make them happy and refund them. Also, if you want the item back you'll have to find a way to pay for the return. I'm not sure how you can't refund unless you spent the funds before ensuring everything was clear from purchase to delivery.Contact mercari give them tracking info and a screen shot of buyers message stating its okay its after the three days and when it was shipped/cancled as long as it was shipped before the buyer canceled it should go in your favor. Reply reply. Julissaherna692. •.
Hey, so I recently started selling stuff on Mercari. I recently sold and shipped a product to the customer's location using the label Mercari provided. It arrived yesterday and the customer informed me that the packaging box and the box the set came with was destroyed.The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. You have to verify the product's correctness within three days from delivery to be eligible for the return. According to the Mercari return policy, initiating the return is possible only if the product: Is damaged or defective; Appears ...I sold an expensive sticker cutting machine ($300 in store, sold for $180) and it arrived but the buyer claims it's broken. The power button is stuck. The outside box she says is not damaged so it didn't happen during shipping, as I wrapped each item with thick layers of protective bubblewrap, and the on/off button is kinda hidden too so no ...Instagram:https://instagram. how accurate is a dollar tree drug testel maguey brookletbeaver stadium box seatsgas prices upland Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions ...If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: Verify the shipping address on your order confirmation. Look for a notice of attempted delivery. Look around the ... rare 20 billsgarand thumb gear It arrived today and tag says Size 8. It fits very big and is pretty clearly not a 0-2. It also has significant (to my mind) damage not disclosed -- the inner lining is completely detached from the wool part of the coat and hangs freely to where you can see it hanging down under the bottom edge of the wool. grifols biomat usa greenville 68K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Damaged shipment. Purchased a very good deal of 8 sprays, 4 body washes and 5 candles for around $80ish shipped. Received the package and their was only used two pieces of bubble wrap for the whole thing. I took this photo immediately as I had seen the broken glass. ... r/Mercari • Item arrived broken and this is the response from seller ...